Objective Our Client for this project has a business that operates in a fairly unique environment, where many locations have no wireless network or access to mobile networks. They needed a Field Service Mobility solution, but one which could work in this very restrictive “minimal network” environment. The Field Service Mobility solution needed to be able to operate completely offline, …
Tailored Mobile Field Service – Product 1
Objectives Our Field Services client specialises in Mechanical Services. The National Service Manager (NSM) was looking for a Field Service Mobility solution. There was an App option which was part of the Service module in their ERP, but it didn’t meet their process needs. He had found alternative options, but they all required use of the accompanying Field Service Management …
Bespoke Middleware – Solving Out-Of-The-Box API Limitations
Objective Our client had an existing, simple integration in place between their ERP and a Field Service software package. They wanted to expand on this integration, but the integration methods provided by the Field Service software had changed. Instead of “pushing” data changes to the ERP, they now only provided Webhook subscriptions. The client’s ERP software was unable to manage …